Brad Seaman of Demand Business Solutions comes from a call center background. “My family had a financial call center and at one point was one the largest providers of live lead transfers for the mortgage market. Demand Business Solutions provides a variety of services to business-to-business sales environments, including sales appointment setting, lead scoring, and live conversation delivery. Since 2005 we’ve been working on a series of services that help connect sales executives with their prospects, we’ve tried to focus on services that accelerate the sales cycle for complex sales environments.”
To do this, Demand Business Solutions is always looking for state-of-the-art technology. In their search for a strong Hosted Call Center partner, Brad says, “I called 38 companies. I had some very specific technical requirements; in addition, I was looking for a solution that was hosted, allowed us to scale up and down, and that we could customize to our specific needs. Also, some companies wanted a big investment upfront, some were too small and I knew specifically what I was looking for. I did the demo and you guys [at TelStar Hosted] blew my socks off. I absolutely love the platform!”
TelStar Hosted has helped Demand Business Solutions to meet their specific business requirements. Brad states “We use TelStar for outbound calling, and leverage IVR to do voice mail drops. The training and support have been good.” Demand Business Solutions has taken advantage of TelStar Hosted’s ability to service a global distributed workforce. They use agents in multiple locations: in companies, in call centers, at home, and in North America, Asia and Latin America.
TelStar Hosted has also helped Demand Business Solutions to grow rapidly. Brad explains “Demand Business Solutions has been in business actively servicing customers for almost 2 years. Our partnership with TelStar Hosted, has allowed us to easily create additional products and services around their technology. Since our partnership with Telstar we have seen our customer base grow by 50 percent.”
Brad remarks “One of the biggest challenges in growing a company that is made up of 90% sales executives is getting new hires up to speed and profitable quickly. Our partnership with Telstar has allowed us to leverage their technology infrastructure and build in features that would allow us to increase the number of targeted conversations that our most profitable employees were having while at the same time allowing us to leverage our underperforming resources.”
In addition, with TelStar Hosted, Brad states that Demand Business Solutions has saved money and increased productivity. “The phone cost savings were pretty substantial. Over the past 10 years, I used approximately 5 of different dialers and phone plans and [with TelStar Hosted] we’ve saved 15% on our long distance.” Brad also says that the partnership has “increased productivity by 300 percent! When we combined your [TelStar Hosted] platform with our strategy our productivity went through the roof.”
In conclusion, Brad exclaims “I consider TelStar to be important to our success. We love TelStar, you guys have been awesome!”
To find out more about Demand Business Solutions, see www.demandbusinesssolutions.com, or call 614.285.7761.
