QUICK QUOTE
At Home Agents
 |
 |
 |
 |
Manage your call center with the most talented agents from anywhere in the world!
With TouchStar’s call center software you can staff your call center with at home agents using VoIP (Voice over Internet Protocol). We understand how difficult it is to find and keep great agents. Recruit agents from anywhere in the world and let them work from home!
Your geographically dispersed agents will be managed as if they were all in one location. Supervisors visually monitor agent, team and campaign activity, utilizing web-based real-time reports.
At home agents need nothing more than a windows-based PC, a high-speed internet connection and a USB headset. You will achieve optimal voice quality giving the agents and customers the highest voice quality possible for each connection.
Increase Productivity & Customer Service
At home agents benefit from scripting to ensure data accuracy including screen pop giving a unified customer view.
Telecommunication Savings
At home agents connect to your TouchStar system using Voice over Internet Protocol (VoIP), utilizing this latest technology you can reduce your monthly usage costs.
Easy to Learn & Use
At home agents simply log into the web application and start taking &/or receiving calls with screen pop.
Reduce Agent Turnover
Studies show satisfaction and retention are increased among at home agents; providing better customer service while reducing turnover.
Greatly Expanded Labor Pool
Expand your workforce to a broader pool of skilled agents. At home agents widen your labor pool well beyond the confines of a geographic region.
Contact a TelStar Representative
Solutions: Predictive Dialer|Hosted Call Center Software|Web Chat
Industries: Collections|Mortgage Telemarketing|Political|Other Industries