Consumer Programs Incorporated, or CPI Corp, is in the specialty retail and photography services business. TelStar Hosted has helped CPI to increase agent productivity and reduced CPI’s call center management requirements. “Putting callers on TelStar’s dialer, the Supervisor Application, managing scheduling, and using TelStar’s reports, contributed to our productivity improvement,” says Darla Earhart, Director of Customer Experience, CPI. “TelStar is much less than purchasing another system, which is costly. We eliminated downtime and improved our sales by using TelStar,” Darla says. “The customer service has been outstanding. We love the product and the service and the support that we’ve received and we’d love to give [TelStar Hosted] all the business we can offer. We love the scalability and working together. We love what TelStar does!”
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Demand Business Solutions
After calling 38 companies to find a strong Hosted Call Center partner, Demand Business Solutions chose TelStar Hosted Services, Inc. for its rich platform. Demand Business Solutions uses TelStar Hosted for outbound calling, IVR messaging, and to connect distributed agents globally. Using TelStar Hosted, Demand Business Solutions has increased sales 50%, increased productivity by 300%, and reduced long distance costs by 15 percent. Brad Seaman says “When we combined your [TelStar Hosted] platform with our strategy, our productivity went through the roof….I consider TelStar to be important to our success. We love TelStar, you guys have been awesome!”
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