Meghan Harris, SVP and CMO, TelStar Hosted Services, Inc., “Your Call Center In The Cloud!”, was interviewed by TMCnet editor Anna Ritchie on how to develop a successful survey program to generate qualified sales leads. The article reviews five steps to a successful campaign, and additional conclusions.
The Crowd Moves To The Cloud! Why You Should Consider The Cloud And Hosted Call Center Infrastructure
By Meghan Harris, SVP and CMO, TelStar Hosted Services, Inc.
In this recessionary environment, CIOs face business challenges that pull them in different directions – they need to reduce dependence on outdated equipment, ensure reliability, and deliver updated technology to increase revenue , all while reducing costs. The Cloud offers an opportunity for CIOs to reduce capital expenditure and source the latest in technology and infrastructure with less investment risk. Studies indicate that Communications-as-a-Service and Hosted Contact Center Services are growing rapidly. Cloud based contact center services can save money on the total cost of operations, and are progressively more available, flexible, scalable, stable and reliable. As cloud based services mature, adopting these will continue to become easier and less expensive, and CIOs will become increasingly comfortable with managing them.
By James P. Dunn, CEO, TelStar Hosted Services, Inc.
Communication-as-a-Service (CaaS) is an emerging industry bringing the functionality of large scale call centers to small and medium sized businesses, allowing early adopters to focus on their core competencies, replace capital expenditure with operating expenditure, and reduce overall operating costs. The current economic climate and difficult credit markets have created budget constraints on technology spending and hesitancy to make up-front capital investments, which has helped adoption of Hosted Call Center solutions with the more flexible and affordable leasing (or pay-as-you-go) model. The low up-front investment, rapid deployment, instant access to cutting-edge technology and immediate results makes the hosted contact center model attractive. A Hosted Call Center solution allows you to enjoy a positive return on your investment from the day you launch the service.
By Karen Banta, SVP, Sales, TelStar Hosted Services, Inc.
Whether it’s sales, customer care or internal help desk operations, call center services are an important part of your business operations. While the trend in recent years has been to lower cost by outsourcing these business processes internationally, international instability in some regions and language and quality control issues have led many North American CEOs to relocate these services. Hosted contact centers can offer a safe, reliable, and flexible solution to your need to move or back-up your sales, service or help desk operations. Having a hosted partner is an excellent way to avoid investments in aging capital or software, provide a scalable solution to meet fluctuating business needs, ensure data security, or provide redundancy to your current operations.