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Leesburg, VA— TelStar Hosted Services, Inc., “Your Call Center in the Cloud!™”, announced today that TMC, a global, integrated media company, has named TelStar Hosted Services, Inc.’s newest product, TelStar Hosted powered by Vocalcom, as a recipient of the 2011 Customer Interaction Solutions’ Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.

The 2011 Customer Interaction Solutions’ 14th Annual Product of the Year Award is given to companies that offer “the best, the brightest, and the most innovative solutions brought to the call or contact center market in 2011 and deserving of a special attention.”

The award is given to TelStar Hosted powered by Vocalcom, which offers robust inbound, outbound and blended calling with true predictive dialing, skills based routing, real-time performance statistics, and integrations with several customer relationship management systems. In addition, the TelStar Hosted powered by Vocalcom next-generation, cutting-edge technology reaches beyond call center software to true contact center functionality, allowing the handling and queuing of emails, fax, web forms, web chat, video chat and outbound SMS along with dialing features. This ability to handle different forms of customer communication without changing existing call center processes allows clients to greatly improve their service to customers and prospects. Further, the technology is unique, proven and easy to use with customizable user interfaces.

“We are thrilled that the CIS Product of the Year Award recognizes the TelStar Hosted powered by Vocalcom product as a unique and innovative call center solution that helps our clients to create a truly responsive contact center environment and generates real results,” stated James Dunn, CEO, TelStar Hosted Services, Inc.

“We are pleased that the CIS Product of the Year Award recognizes that the Vocalcom technology hosted by TelStar Hosted Services, Inc. offers innovative and advanced functionality rarely offered by hosted call center software providers,” remarked George Seroukas, EVP, Vocalcom North America and Asia Pacific.

“TelStar Hosted Services, Inc. was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. TelStar Hosted powered by Vocalcom has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and TelStar Hosted Services, Inc. has earned its place with this distinguished honor,” Mr. Tehrani continued.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.

About Vocalcom

VOCALCOM is a global leader in manufacturing and implementation of Call Center Technology Solutions. Over 5,000 call centers and over 650,000 agents in 3,500 companies spread over 41 countries are using Vocalcom’s dialer features around the world. VOCALCOM North America is a wholly owned subsidiary of VOCALCOM S.A. With 17 offices worldwide, VOCALCOM is a global leader in manufacturing and implementation of Call Center Solutions.

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center (updating to SSAE 16), our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted helps top companies to meet their goals to acquire, service and retain customers, saves clients’ money, and allows clients to focus on their core business.

For more information, or to set up a meeting at ITEXPO East February 1 – 3 in Miami, Florida, please contact TelStar Hosted Services Inc., sales(at)telstarhosted(dot)com, 877.483.5782 or visit www.telstarhosted.com.

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[Leesburg, VA]  TelStar Hosted Services, “Your Call Center in the Cloud!” is pleased to announce three opportunities to hear CEO James P. Dunn speak at ITEXPO East and two co-located events, the Cloud Communications Summit and Asterisk World, February 1-3, 2012, The Miami Beach Convention Center, Miami, Florida.

In the Cloud Communications Summit panel, entitled “Cutting Through the Fluff: The Business Case for Cloud,” James will address the return on investment and lower total cost of ownership of a cloud communications service, as well as the other “soft” benefits of choosing a hosted call center solution.

In his speech at Asterisk World, the VOIP conference, entitled “The Crowd Moves to the Cloud!” James will discuss cloud adoption and how hosted services help CIOs to reduce capital expenditure and source the latest in technology and infrastructure with less investment risk.

In the ITEXPO panel “Keeping Up with the Contact Center,” Thursday, February 2nd, at 2 pm ET at ITEXPO East, James P. Dunn will discuss how call centers have evolved into contact centers with full media blending, acting as a single point of contact for calls, text, chat, email, web collaboration and even outbound calls to the customer to ensure that the customer’s issues are addressed.

With over 30 years of expertise in senior management positions in the information technology and telecommunications industries, and now as CEO of a hosted call center service firm, James P. Dunn knows the evolution of the contact center industry and the advantages of cloud based services.

“From my knowledge of managing IT and call center services, I see the advantages that cloud based technology offers,” remarked Mr. Dunn.  “I look forward to having several opportunities to discuss my experiences and the benefits of hosted call center services in the cloud at ITEXPO East,” Mr. Dunn continued.

Benefit from the latest technology in hosted call center services with TelStar Hosted powered by Vocalcom.  TelStar Hosted powered by Vocalcom is now available at a low introductory price.  *Sign up by December 31, 2011 and have your first month’s monthly recurring charges waived with a term contract.

TelStar Hosted would be pleased to speak to any vendor of complimentary products at ITEXPO East, and help those vendors bring their software or services to the cloud.  As the only multi-vendor provider of hosted call center software, TelStar Hosted is expanding its call center solutions with value-added products and services that add features and functionality or meet the needs of specific vertical markets.  “We are happy to speak with vendors at ITEXPO about going to the cloud,” stated Mr. Dunn.

About ITEXPO

Technology Marketing Corporation (TMCnet.com) is a global, integrated media company that helps clients build communities in print, in person, and online, and the producer of ITEXPO, the world’s largest and best-attended communications and technology trade show.  ITEXPO is currently ranked as the #3 fastest-growing event on Trade Show Executive Magazine’s Fastest 50 List.

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center (updating to SSAE 16), our IT Services are delivered by our service-oriented, highly professional team. By offering  Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted helps top companies to meet their goals to acquire, service and retain customers, saves clients’ money, and allows clients to focus on their core business.

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[Leesburg, VA]  TelStar Hosted Services, “Your Call Center in the Cloud!” announces their attendance at ITEXPO East and CEO James P. Dunn’s participation in a panel entitled “Keeping Up with the Contact Center,” on Thursday, February 2nd, at 2 pm ET at ITEXPO East February 1-3, 2012, The Miami Beach Convention Center, Miami, Florida.  The panel will cover how call centers have evolved into true contact centers that empower agents to not only handle calls but act as a single point of contact for calls, text, chat, email, web collaboration and even outbound calls to the customer to ensure that the customer’s questions are answered.

With over 30 years of experience in senior management positions in the information technology and telecommunications industries, and now the CEO of a hosted call center service firm, James P. Dunn has personally seen the evolution of call centers from central to local to virtual contact centers.  He has witnessed changes from the blending of calls to full media integration.  From Mr. Dunn, attendees will learn best practices on managing and transforming their call center operations into optimized contact center services that drive customer acquisition, growth and retention.

“I’ve seen and managed a lot of changes in the call center services industry, which is the subject of this panel.  I’ve witnessed the move from centralized to virtual contact center services.  Even now, we see change with our offering of the Vocalcom technology in a hosted environment.  TelStar Hosted powered by Vocalcom offers cutting edge software that queues email, chat, video chat, and outbound SMS along with blended calls and real time remote management, for a true virtual contact center.  I look forward to discussing these changes further at ITEXPO,” remarked Mr. Dunn.

Benefit from the full media blending that TelStar Hosted powered by Vocalcom software offers.  TelStar Hosted powered by Vocalcom is now available at a low introductory price.  *Sign up by December 31, 2011 and have your first month’s monthly recurring charges waived with a term contract.

As the only multi-vendor provider of hosted call center software, TelStar Hosted is expanding its call center solutions with value-added products and services that add features and functionality or meet the needs of specific vertical markets.  TelStar Hosted would be pleased to speak to any vendor of complimentary products at ITEXPO East.  “We help vendors solve the problem of going to the cloud,” stated Mr. Dunn.

About ITEXPO

Technology Marketing Corporation (TMCnet.com) is a global, integrated media company that helps clients build communities in print, in person, and online, and the producer of ITEXPO, the world’s largest and best-attended communications and technology trade show.  ITEXPO is currently ranked as the #3 fastest-growing event on Trade Show Executive Magazine’s Fastest 50 List.

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center (updating to SSAE 16), our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients’ money and allows clients to focus on their core business.

For more information, or to set up a meeting at ITEXPO East, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)elstarhosted(dot)com, 571.252.3013 or visit www.telstarhosted.com.

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Provide Tier II customer assistance for TelStar Hosted Services, Inc.   In this role, you will support our Contact Center software applications.  Duties include troubleshooting software problems, researching and resolving client issues via the telephone, documenting customer problems and suggestions, and ensuring that all support calls are logged.

Job Responsibilities:

• Participate in rotating daily schedule to ensure phone coverage.
• Communicate to clients on support issues and service interruptions.
• Adhere to the customer service guidelines in call handling and protocols for case documentation and resolution.
• Manage your assigned case loads and communicate their status to management.
• Determine when a case needs to be escalated and notify management.
• Provide communication to the client when a case is escalated and what the expected time frame will be.
• Track and report on case status, and continue to communicate with clients as required.
• Participate in training and skill development.

Qualifications:
Education, Abilities and Experience:

• Bachelor’s Degree in Computer Information Systems Technology or related area of study is preferred, or equivalent work experience
• 1-3 years of experience with inbound customer contact center or help desk
• Experience with high technology products, preferably call center software
• Proven track record handling urgent customer care situations
• Excellent people skills and influencing ability and effective in sustaining work relationships
• Excellent written and verbal communications skills, to communicate effectively to clients and team members
• Excellent problem solving and diagnostic skills
• Appropriate technical skills, which could include but are not limited to, knowledge of Windows Server, IIS, SQL Server, and report building.
• Previous TouchStar and Vocalcom Software experience and Telephony strongly preferred.
• Ability to work remotely if necessary (home office set up)
• Able to work independently as well as on a team

Location:

• Overnight Travel and customer visits may be required
• Located in Denver, CO area

Physical requirements:

• Frequent use of mouse and keyboard
• Frequent phone usage

Benefits: 

TelStar Hosted Services offers a central location, a business casual work environment and a great work environment!

Stock Options, Health Care, including: vision and dental, fast track to job advancement opportunities.

TelStar Hosted Services is an equal opportunity employer. 

Contact:

Please email your resume to jobs@telstarhosted.com. 

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading communications-as-a-service technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging via the cloud.  We allow clients to trade capital expenditures for operating expenses, and stay focused on their core business.  Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce.  Housed in a world-class, SAS70 Type II compliant, secure data center, our affordable, scalable, flexible, stable and reliable IT Services are delivered by our service-oriented, highly professional team.  See www.telstarhosted.com.

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[Leesburg, VA]

James P. Dunn, CEO, TelStar Hosted Services, Inc., “Your Call Center in the Cloud!™”, has over 30 years of experience in call center and telecommunications solutions, transforming struggling businesses into profitable ones. In his webinar, he provided a tactical review of what managers can do to improve call center performance. Dunn begins, “The Enterprise Performance Appraisal is an intensive, on-site business evaluation…Stakeholders should expect an objective analysis of the operating and financial realities of the business, delivered in a format that gives decision makers necessary information. It should be a prioritized set of strategic and tactical action items designed to meet key business goals, in areas of profitability, cost control, sales effectiveness, and operational efficiency. It should have a near-term implementation plan with measurable performance targets.” View the webinar, read a synopsis and download the slides.

In his webinar, Dunn covers how to identify the issues, conduct the Enterprise Performance Appraisal, and organize the results to improve performance. Dunn elaborates “We would…deliver the ten most important issues that we found. It was quite common for the CEO to look at us and say “that was just terrible, like getting report cards when I was a kid; however, you were absolutely correct.” He adds “A simple assessment gets buy-in when you start to implement new processes…so the enterprise performance appraisal is fairly simple. You take an issue, appraise it objectively, deliver those results and then you have a tactical plan to move forward.” Dunn emphasizes that an Enterprise Performance Appraisal is a customized engagement, and it needs senior executive sponsorship. “This is something that you can perform yourself, but whomever you assign this to should have an objective viewpoint” Dunn says.

Dunn then outlines three case studies of a private equity investment, a behavioral health company, and a fulfillment company for which he conducted Enterprise Performance Appraisals including a description of the issue, the expected practice, and the gap or opportunity that becomes part of the tactical plan.

Dunn states that a scoreboard is important for success. “What separates competitors from just players is having a scoreboard and a strong sense of responsibility to meet these goals.” Dunn remarks that “The contact center is “The Voice of the Customer.” Listen and evolve accordingly.” In one example, Dunn remarks that “Call Center Technology … many of us tend to think of as very static, but in many situations it is still a very disruptive technology.”

In one case study, Dunn elaborates how cloud-based hosted call center technology was a good application for the client. “Their core focus as a company is not on running IT or running call center. So in this case, there is this opportunity for them to work with a best of breed player like us with Vocalcom…where you can buy that call center technology via the cloud. It is in a secure environment, it can be stood up and managed quickly…they will have protected data, and be able to operate in the event of a disaster.”

In Dunn’s examples, he explains that “The cloud IT focus circumvents a lot of start-up time. If [the client]…were going to go out and build the call centers from scratch It would have added four to five months to the process plus a lot of cost because they are talking about several hundred seats…Also the call center providers today help extend the call center expertise and the reach that they would have had a hard time acquiring from scratch.”

Dunn concludes that companies can learn to perform a call center performance appraisal and improve performance, but success requires executive sponsorship, objectivity, functional area involvement, teamwork, and a focus on what is affordable and rapidly actionable in days not weeks, to stimulate growth and positive behavior within the organization. Dunn thanked Vocalcom for sponsoring the webinar and invited all attendees to contact TelStar Hosted with further questions.

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center (updating to SSAE 16), our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients’ money and allows clients to focus on their core business.

For more information, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.

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[Leesburg, VA] TelStar Hosted Services, Inc., “Your Call Center in the Cloud!” and the only multi-vendor provider of hosted call center services, worked with TMC on an article discussing how to leverage surveys for qualified sales lead generation, and TelStar Hosted CEO James P. Dunn will present a free webinar on Appraising Call Center Performance and Leveraging the Cloud, on Tuesday November 8, 2011 at 2:00 PM EST/ 11:00 AM PST. Register for the webinar on TMCnet.com or on TelStarHosted.com.

The article reviews five steps to a successful survey campaign, namely: Pick a target audience and overall objectives, develop survey questions to meet the target audience and objectives, deploy the survey to a prequalified audience, gather results, qualify, score and reach out to sales leads. Afterwards, you can use the measurement data to refine the survey and lead generation criteria. The Whitepaper is available at TMCnet.com or on TelStarHosted.com.

Meghan Harris, SVP and CMO and manager of the lead generation survey process, notes that “it is important to have a targeted database of leads like the one TMCnet offers for call center services, and a survey that will appeal to your audience and also deliver highly qualified leads. Once the survey has generated qualified warm sales leads, you need to assign these immediately, qualify them and either carry them through the sales process or identify where the lead is in the buying process and flag them for future follow up if necessary.” For future endeavors, Harris states they will “narrow the questions in the survey to more accurately uncover companies with high purchase intent.”

In addition, TelStar Hosted worked with TMC’s Customer Interaction Solutions magazine and Vocalcom to present James P. Dunn, CEO, TelStar Hosted Services, Inc., conducting a free webinar on Appraising Call Center Performance and Leveraging the Cloud, on Tuesday November 8, 2011 at 2:00 PM EST/ 11:00 AM PST. James will provide call center managers with a methodology for conducting objective, pragmatic analyses of the operating and financial state of call center services, and an overview of how cloud-based call center services can help call center managers to improve the efficiency and effectiveness. Visit www.TelStarHosted.com for a synopsis and to register.

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center (updating to SSAE 16), our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients’ money and allows clients to focus on their core business.

For more information, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.TelStarHosted.com.

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Leesburg, VA October 21, 2011 James P. Dunn, CEO, TelStar Hosted Services, Inc., “Your Call Center in the Cloud!™”, will conduct a free webinar on Appraising Call Center Performance and Leveraging the Cloud, on Tuesday November 8, 2011 at 2:00 PM EST/ 11:00 AM PST. Register for the Appraising Call Center Performance and Leveraging the Cloud webinar on TMCnet.com; sponsors include Vocalcom and Customer Interaction Solutions magazine.

James Dunn is currently CEO of TelStar Hosted Services, the exclusive hosted provider of VOCALCOM call center technology in North America. Sign up for TelStar Hosted powered by Vocalcom, and receive the first month’s monthly recurring charges free with a term contract during the month of October.* TelStar Hosted trades capital expenses for manageable monthly expenditures, with reliable hosted call center solutions that scale to meet your business needs.

James Dunn has spent over 30 years in the information and telecommunications industries in executive management roles. Prior to joining TelStar Hosted, James was a founding member and managing partner for D Partners, a boutique consulting firm focused on transforming tough business situations into profitable business ventures in the High Tech, Financial, BPO and Customer Care industries. Part of his work at D Partners consisted of conducting enterprise performance appraisals on behalf of investors and business owners for call center businesses.

James will provide call center managers with a methodology for conducting objective, pragmatic analyses of the operating and financial state of call center services. This will include how to measure and improve a call center’s performance and reduce risks. James can advise call center managers on creating and prioritizing strategic and tactical action items to meet profitability, cost control, sales effectiveness and operational efficiency goals, and how to develop a near-term implementation plan with measurable performance targets and accountability.

Secondly, James will provide an overview of how cloud-based call center services can help call center managers to improve the efficiency and effectiveness of inbound, outbound or blended call center services, such as customer care or help desks, or outbound telemarketing and sales. James will also provide information on how to evaluate a call center service provider.

What will attendees learn?

How to assess a call center’s operating and financial efficiency
How to set goals to improve profitability, cost control and effectiveness
How to set performance targets and measure accountability
Advantages of cloud based call center solutions
What to look for in a call center service provider

Who should attend?

CEOs who want to get call center issues out of the board room
COO, CIO, CTO, Operations Management, Contact Center Director
Call center managers facing hardware/software issues and rising maintenance costs in their call center
Managers responsible for improving the customer experience
Managers and Directors of business units that rely on call center technology
IT leadership interested in learning more about call center management and cloud-based technology options
Small business owners that run an operation with high volumes of phone calls

“I am excited to conduct this webinar and share what I have learned over many years of managing and analyzing call center services,” said James P. Dunn, CEO, TelStar Hosted. “These are best practices that can help CEOs to get call center issues out of the board room and help other C-level executives to benefit from their call center investment and really contribute to their bottom line by managing call centers more effectively and efficiently,” James continued. “I hope to share some of my secrets with participants at both the manager and the C-level,” he concluded.

About Vocalcom

VOCALCOM S.A. is a global leader in manufacturing and implementation of Call Center Technology Solutions. Over 5,000 call centers and over 650,000 agents in 3,500 companies spread over 41 countries are using Vocalcom’s dialer features around the world. VOCALCOM North America is a wholly owned subsidiary of VOCALCOM S.A. With 17 offices worldwide, VOCALCOM is a global leader in manufacturing and implementation of Call Center Solutions.

For more information please contact sales(at)vocalcomusa(dot)com or call at 1-88VOCALCOM (1-888-622-5266).

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center (updating to SSAE 16), our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients’ money and allows clients to focus on their core business.

For more information, or to set up an appointment at the ATA Washington Summit October 9 – 12, 2011, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.

*First month’s monthly recurring charges free on the Vocalcom solution with a term contract during the month of October.

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