Should you have additional questions, please contact us at 1.877.483.5782.
- Why should we consider a hosted call center?
- Can we use TelStar Hosted to make sales calls or provide customer care outside of the U.S.?
- Will moving to TelStar Hosted improve our efficiency or contact rates?
- Can TelStar Hosted support inbound and outbound calling?
- Can TelStar Hosted do message blasting?
- How long does it take to set up TelStar Hosted’s services?
- Will TelStar Hosted integrate with our existing systems?
- Why use VoIP, and does it save us money?
- What kind of training and support does TelStar Hosted provide?
- How does TelStar Hosted help us with seasonality or growth?
- Is TelStar Hosted’s service reliable and secure?
Why should we consider a hosted call center?
TelStar Hosted Services, Inc. manages the Information Technology (IT) services behind your call center operations, as Communications-as-a-Service (CaaS) via the cloud. We host the hardware, the call center software, and the long distance services, letting you: trade CapEx for OpEx; lower system and maintenance costs and therefore reduce your operating expenses; enjoy scalable, flexible, stable and reliable IT services; and leverage our highly professional IT team. Our proven cloud call center software solutions let you benefit from robust features normally available only on premise-based systems. You can stay focused on your core business, and leave the IT to us. All your agents need is a PC, a headset and a broadband connection to operate efficiently from home, the office, a call center, or even abroad, using a VoIP (Voice over IP) connection. You avoid the cost and complexity of sourcing and managing premise-based call center equipment.
Can we use TelStar Hosted to make sales calls or provide customer care outside of the U.S.?
Yes, TelStar Hosted can provide the call center infrastructure for outbound or inbound international call center activities. In fact, using TelStar Hosted is a safe solution to avoid the political risk involved in setting up contact centers abroad.
Will moving to TelStar Hosted improve our efficiency or contact rates?
In addition to automatic dialer, power dialer, and preview dialer options, TelStar Hosted offers a true predictive dialer with superior algorithms to maximize your call center productivity. In our experience, your contact rates will improve from 200% to 400% using our predictive dialer software versus power dialing, since your agents will avoid busy calls, no answer or answering machines, and actually reach your customers or prospects.
Can TelStar Hosted support inbound and outbound calling?
Telstar Hosted offers fully blended inbound and outbound call center solutions. Our inbound call center service offers skills-based routing. Blended services benefit from dynamic line assignment. Calls are queued and assigned so that agents can automatically initiate outbound calls when there are no inbound calls.
Can TelStar Hosted do message blasting?
Yes, TelStar Hosted offers full Interactive Voice Response (IVR) voice messaging capability, including voice message broadcasting, text-to-speech or custom voice recording, on-hold messaging, and IVR touchtone options to route calls to an agent, leave a message, or provide automated payment and self-service options.
How long does it take to set up TelStar Hosted’s services?
If your requests do not require customization, we can set up your service within 72 hours, and arrange training for your supervisors and agents within a week.
Will TelStar Hosted integrate with our existing systems?
We offer development services to integrate our contact center software with other call center applications and services, including your CRM (customer relationship management) or WFM (work force management) systems.
Why use VoIP, and does it save us money?
Our Voice-over-IP, or VoIP-based hosted contact center service is ideal for dispersed agents in multiple locations. Your agents can be anywhere, and your supervisors can monitor them from anywhere, as long as they have a broadband connection. The VoIP service avoids traditional toll charges common to PSTN long distance carriers. We let you benefit from our highly competitive telephony rates.
What kind of training and support does TelStar Hosted provide?
We offer hands-on, interactive, personalized training sessions for supervisors to ensure your successful deployment of our auto dialer and call center software, as well as webinars and training videos. Further, we offer quality, in-house customer service support by trained and competent members of our company team.
How does TelStar Hosted help us with seasonality or growth?
TelStar Hosted Services’ hosted call center solution is flexible and scalable, allowing you to add or subtract agent seats as necessary, and to grow rapidly. Our “on demand” contact center service allows us to be responsive to your business demands, and our hosted call center solutions keep your hardware and software up to date.
Is TelStar Hosted’s service reliable and secure?
Our service is highly reliable, and our equipment is housed in a world-class, SAS70 Type II certified data center with redundancy and back-up systems.