To be competitive in today’s collections industry, you must maximize your debtor contact rates, provide your collectors and clients with immediate access to data, and ensure compliance with FDCPA, FCC, and FTC regulations.
TelStar Hosted Services’ Collections Contact Center is a complete call center solution that empowers your collections firm with efficiency, productivity, and compliance. TelStar Hosted offers interfaces with many leading Collections Management Systems. We also offer our own collections specific applications, such as our “Collector Director.”
The use of a predictive dialer has become a qualifying standard to obtain debt servicing placements. However, it is not enough to just have a Predictive Dialer. To earn and keep placements, collection operations must learn different strategies for using the dialer to improve contact rates. TelStar Hosted not only trains collection managers on how to use dialer technology, we offer dialer strategies to reduce work gaps, increase liquidation rates, and ensure that every account meets auditing requirements.
TelStar Hosted also trains collections managers to use our technology efficiently and effectively, so that they can focus on training and mentoring. TelStar Hosted Services’ software alerts supervisors of potential problems and provides real-time graphical comparisons of collector and campaign productivity.
TelStar Hosted’s predictive dialing system provides customizable automated collection messaging, meeting the Fair Debt Collection Practices Act (FDCPA) regulations.
TelStar Hosted’s predictive dialing system:
- Maximizes collection rates on low balance collector shared accounts.
- Offers power dialing campaigns for high-balance, assigned collector accounts.
- Provides automated inbound payment options 24-hours a day, 7 days a week.
- Balances inbound and outbound calls, with our blended inbound/outbound solution, maximizing agent efficiency.
- Incorporates agent monitoring, coaching, text (chat) messaging and digital call recording.
- Reports real-time productivity through graphical interfaces.
- Interfaces easily with any collection software.
- Reduces training time and helps collectors become productive faster.
- Increases productivity by 200-400% over manual dialing, decreasing costs.
We are call center experts, and can advise you on which call center software and services you need. Focus on your core business — leave the IT to us!
Call us today: 877.483.5782