Government Services

"People Calling People has been a Telstar customer since 2004. We operate a call center providing outbound telephone voter contact for political campaigns. All of our agents work independently in their homes, so we rely on Telstar’s strong capabilities to monitor and measure and report agent performance...one hour of downtime on the day before Election Day cannot be made up. The hosted service is extremely reliable, and tech support is always responsive when needed."-- Ron Turner, People Calling People, LLC

Using TelStar Hosted Services’ solutions, as a federal, state, local or international government agency, you can improve communication and collaboration with all of the constituencies you serve, including citizens, businesses and other government organizations. TelStar Hosted offers a full-featured, unified communications platform for inbound, outbound, and blended contact centers. Modular components and multiple open integration options allow you to expand, customize, and integrate TelStar Hosted call center services, and advance with technology. We offer hosted deployment options to accomodate local and remote users with our robust and scalable tier one contact center software.

Meet all your communications goals with TelStar Hosted:

Deliver improved service to all constituents.
Reduce the cost of doing business.
Enhance operational effectiveness.

During a crisis, your contact center becomes the core communications channel for all of the constituencies you serve. During such times you may need to increase your communications capacity. Implementing TelStar Hosted’s call center solution for crisis management is quick and easy. You can use Dial on Demand to send automated messages or to handle the increase in inbound or outbound calls. Within minutes, you can be ready to handle the rapidly escalating volumes of crisis-related inquiries.

TelStar Hosted’s call center software provides your government with a disaster recovery solution, by giving you an off-site contact center solution that is quick and easy to use and requires no hardware, software or infrastructure purchase.

TelStar Hosted has created a robust library of Automated Call Distribution (ACD) and Interactive Voice Response (IVR) features, including skills based routing, self-service, and real time modification. TelStar Hosted’s IVR Maker allows you to implement a solution that is unique to your needs.

We are call center experts, and can advise you on which call center software and services you need. Focus on your core business — leave the IT to us!

Call us today: 877.483.5782