TelStar Hosted Services helps healthcare organizations to address medical call center needs by:
- Reducing the need for on-premise, capital intensive contact center solutions.
- Providing rapidly deployable and scalable contact center solutions from the cloud.
- Increasing productivity and contact rates through automation with best-of-breed technology.
- Minimizing Information Technology (IT) load by operating as an extension of current IT resources.
- Ensuring maximum security by delivering solutions from our leading edge SAS70 type II certified colocation facility.
Telstar Hosted provides:
- Automated, blended dialing solutions for patient/provider interactions.
- Secure integrations with back-end software applications.
- Customizable scripting for services related to patient management.
- Broadcast messaging for patient appointment and prescription reminders.
- Secure Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) for automated self-service interactions such as medication management and doctor/patient updates.
We are call center experts, and can advise you on which call center software and services you need. Focus on your core business — leave the IT to us!
Call us today: 877.483.5782