Healthcare

"If quality assurance is important, I would recommend TelStar. The customer service has been outstanding. We love the product and the service and the support that we’ve received and we’d love to give [TelStar Hosted] all the business we can offer. We love the scalability and working together. We love what TelStar does!”-- Darla Earhart, CPI Corp.

TelStar Hosted Services helps healthcare organizations to address medical call center needs by:

  • Reducing the need for on-premise, capital intensive contact center solutions.
  • Providing rapidly deployable and scalable contact center solutions from the cloud.
  • Increasing productivity and contact rates through automation with best-of-breed technology.
  • Minimizing Information Technology (IT) load by operating as an extension of current IT resources.
  • Ensuring maximum security by delivering solutions from our leading edge SAS70 type II certified colocation facility.

Telstar Hosted provides:

  • Automated, blended dialing solutions for patient/provider interactions.
  • Secure integrations with back-end software applications.
  • Customizable scripting for services related to patient management.
  • Broadcast messaging for patient appointment and prescription reminders.
  • Secure Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) for automated self-service interactions such as medication management and doctor/patient updates.

We are call center experts, and can advise you on which call center software and services you need.  Focus on your core business — leave the IT to us!

Call us today: 877.483.5782

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