TelStar Hosted Services, Inc. is the only multi-vendor provider of hosted call center services, offering TelStar Hosted powered by Vocalcom, TouchStar, and DataTel xSELLerator technology.
Telstar Hosted Services, Inc., “Your Call Center in The Cloud!”™, is pleased to announce a new partnership with Vocalcom, a world leader in call center technology. TelStar Hosted is the preferred hosted provider of Vocalcom call center software in North America.
TelStar Hosted powered by Vocalcom
TelStar Hosted powered by Vocalcom is enterprise-level call center software. In addition to handling inbound, outbound and blended calls and offering true predictive dialing, integrated scripting and customer relationship management capabilities, Vocalcom’s call center software offers completely customizable user interfaces for agents, supervisors and managers to meet the individual needs of your business; provides a real-time dashboard of statistics to allow you to effectively manage your virtual call center remotely; and provides IVR messaging. Further, Vocalcom’s call center software integrates your customer’s preferred means of communication through unified management of multimedia applications: inbound and outbound calls, emails, chat, video chat, fax, and outbound SMS are all queued and handled in a call center environment.
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Inbound | Outbound | Administration | Full Media Blending
TelStar Hosted powered by Vocalcom allows customers to communicate in multiple ways, and combines these new forms of communication with existing call center processes. Vocalcom’s call center software receives not just calls, but also email, fax, SMS, chat and video chat communications and handles these in queue, so that a customer’s preferred form of communication can be combined with customer data without changing contact center processes. Vocalcom’s technology accommodates video chat as well, adding a face and therefore a personal element to customer communication.
Vocalcom S.A., developer of the TelStar Hosted powered by Vocalcom software, is a global leader in manufacturing and implementation of Call Center Technology Solutions. More than 3500 companies spread over 41 countries rely on Vocalcom software packages every day. Vocalcom North America is a wholly owned subsidiary of VOCALCOM S.A. With 17 offices worldwide, Vocalcom is a global leader in manufacturing and implementation of Call Center Solutions. Vocalcom’s call center technology product, which recently won the 2011 TMC Labs Innovation Award, is highly rated, offering inbound, outbound and blended calling with true predictive dialing, integrated customer relationship management, email, fax, document distribution, and chat with its dialing features. Over 5,000 call centers and over 650,000 agents are using Vocalcom’s dialer features around the world, and the company has seen unprecedented growth of new customers in just the first quarter of 2011.
TelStar Hosted Services TouchStar Software
The scalable, integrated TouchStar call center software solution includes automatic dialer and predictive dialer software, and integrated IVR, digital recording, messaging, quality control/monitoring systems, reporting and management tools. Your virtual call center agents can be anywhere; all they need is a PC, headset and broadband connection.
Learn About TouchStar Software
TelStar Hosted Services DataTel xSELLerator Software
DataTel offers outbound autodialing and predictive dialing and automatic call distribution, skills based routing, IVR messaging, scripting, reporting, and remote management of agents.
Learn about DataTel xSELLerator Software
Noble Systems Corporation licenses both TouchStar and DataTel xSELLerator technology. Noble Systems Corporation is a global provider of unified contact center technology solutions, delivering systems since 1989. Every day, millions of contacts are made by agents at 4,000+ installations worldwide using the Noble platforms for inbound, outbound and blended communications. Noble Systems Corporation holds the second-largest share of outbound dialer systems revenue and is among the top 10 firms in overall market share by combined product revenues, according to Frost & Sullivan’s latest comprehensive survey of the North American contact center market.
We are call center experts, and can advise you on which call center software and services you need. Focus on your core business — leave the IT to us!
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