Call Center Solutions

TelStar Hosted Services, Inc. is Your Call Center in The Cloud!

TelStar Hosted’s Hosted Call Center Solution is the 2010 Communications Solutions Product of the Year, and a 2011 IP Contact Center Technology Pioneer Award Winner!

TelStar Hosted is the only multi-vendor hosted call center service provider, with state-of-the-art Communication-as-a-Services (“CaaS”) via the cloud for companies with inbound call center, outbound call center, blended contact center or IVR voice messaging requirements.

Learn More

Products | Hosted Call Center | Predictive Dialer | Voice Messaging | At Home Agents

TelStar Hosted’s Hosted Call Center Solutions are:
• The Latest in Call Center Technology, queueing Voice, eMail, Fax, Chat, Video Chat, and Outbound SMS
• Reliable and Stable
• Scalable and Flexible
• Easy to Use
• Affordable, with Pay as you Go Options

Web-Based Call Center Software

TelStar Hosted Services, Inc. offers a web based application, providing all contact center functions from within a standard web browser. TelStar Hosted’s VoIP solution can be accessed from anywhere in the world, on any computer connected to the internet, with all the necessary security. There is no requirement to install a local call center application on each workstation, and you can deploy a single unique solution for all your locations, with skills-based routing across locations to provide superior service. TelStar Hosted’s call center solutions work well for companies that are decentralized, that use remote or home agents, or that need to replace complex legacy third party applications.

Scalable and Reliable

TelStar Hosted’s call center solutions scale based upon your needs and adapt to your growth. We virtualize call center applications by distributing the load on multiple servers allowing the servers to perform faster. This load balance architecture provides immediate fail over and disaster recovery capabilities. In the event a component of the architecture is not available, the system will automatically provide redundancy without interrupting service, providing a global annual service uptime of 99 percent.

Improve Efficiency and Contact Rates

TelStar Hosted Services virtual call center technology provides hosted predictive dialer software that will avoid answering machines, busy signals, no answers, etc. improving call completion rates. In addition to autodialer software, TelStar Hosted provides robust inbound solutions and IVR voice messaging.

Full Media Integration and Customizable User Interfaces

TelStar Hosted Services, Inc. powered by Vocalcom integrates your customer’s preferred means of communication — inbound and outbound calls, emails, chat, co-browsing, fax, video chat and outbound SMS — and queues these just like a call, so they can be handled in a call center environment. Agent and Supervisor interfaces are fully customizable to meet your business needs simply by dragging and dropping different elements.

State-of-the-Art Data Center

TelStar Hosted is housed in a SAS70, Type II Compliant Data Center (updating to SSAE 16), and offers over 22 GB internet bandwidth with 4 Tier I providers, redundant power, N+1 uninterruptible power systems, N+1 redundant generator systems, N+1 cooling systems with ultrasonic humidification, and state-of-the-art monitoring, security, fire detection and suppression. TelStar Hosted’s call center software is managed for the latest operating system updates, anti-virus, anti-spyware and anti-spam signatures, and offers optional database replication and a hot-standby system to mirror application and customer databases, or maintain a clone of your entire system, allowing quick recovery and failover.

Recording Storage and White Labeling

Your first 30 days of storage is included; additional storage is available.
We offer white labeling services if you want to rebrand our software; contact your sales representative.

We are call center experts, and can advise you on which call center software and services you need. Focus on your core business — leave the IT to us!

Call us today: 877.483.5782