Manage your contact center with the most talented agents from anywhere in the world!
With TelStar Hosted’s hosted call center solutions, you can create a virtual call center for inbound, outbound or blended calling with at home agents using VoIP (Voice over Internet Protocol). We understand how difficult it is to find and keep great call center agents. Recruit your work force from anywhere in the world and let them work from home!
TelStar Hosted Services’ hosted contact center service lets you manage your dispersed agents and distributed work force as if they were in a single location. Supervisors visually monitor every agent, team and campaign activity, utilizing web-based, real-time reporting. Our intelligent skills based routing allows you to route inbound calls to the most appropriate agent.
At-home agents need nothing more than a computer, a high-speed Internet connection and a headset. With TelStar Hosted’s hosted call center software, agents experience the same voice quality as an on-premise call center system.
Increase Productivity and Client Service
Remote contact center agents benefit from scripting to ensure data accuracy, including screen pops giving a unified client view.
At home agents connect to the TelStar Hosted Services system using Voice over Internet Protocol (VoIP), which traditionally reduces monthly telephone costs.
Easy to Learn and Use
TelStar Hosted’s call center software is easy to learn and use. Your remote agents simply log into the web application and start making outbound calls or receiving inbound calls. Agents benefit from a database screen pop with all the necessary customer information.
Reduce Agent Turnover
Studies show that work-at-home agents have a higher satisfaction level and longer retention period than those working in an on-premise call center environment. This is a great option for reducing your cost of turn-over.
Greatly Expanded Labor Pool
Expand your workforce to a broader pool of skilled call center agents. At-home agents widen your labor pool well beyond the confines of a geographic region.
We are call center experts, and can advise you on which call center software and services you need. Focus on your core business — leave the IT to us!
Call us today: 877.483.5782