Predictive Dialer

TelStar Hosted Services Offers Predictive Dialing for Any Size Business.

Over 70% of time spent making manual outbound calls is wasted. A predictive dialer automates the manual dialing process by choosing a number, dialing the number, listening to busy signals, wrong numbers or answering machines, and leaving messages. Predictive dialer software will increase your call success rate by 200 to 400 percent.

Predictive automated calling software increases contact rates by calling a specific group of phone numbers automatically on multiple phone lines based on variables for each of your individual lists. Some variables that a predictive dialer uses include: number of representatives available, number of dialing lines available, contact rate, regulatory constraints, time of day, and wrap up time. A predictive dialer can also predict the average conversation time, and overall will save you both time and money.

TelStar Hosted Services Inc.’s call center service with predictive dialing blends inbound calls, outbound calls and voice messages and runs multiple simultaneous campaigns to maximize productivity. The predictive dialer detects answering machines and busy signals and leaves messages. When intended parties are not available, call-backs are either pre-set or custom set by agents. TelStar Hosted’s automatic dialer systems are implemented at your business as a hosted solution using TelStar Hosted’s “Dial On Demand” software accessed via a secure VoIP connection.

TelStar Hosted’s hosted call center solutions offer several dialing options:

• Predictive Dialer:Utilize TelStar Hosted’s proven predictive dialer algorithm to start dialing on multiple simultaneous lines per agent to maximize productivity, passing agents the next call the moment they are ready.  Clients are able to manage their drop rate and dialing speed by campaign.
• Power Dialer:TelStar Hosted’s proven algorithm allows dialing on multiple simultaneous lines per agent at the moment they are ready.  Clients are able to manage their drop rate and dialing speed by campaign.
• Progressive Dialing, Automatic Dialing, or Preview Dialing: At the moment agents are ready, a single record is displayed for them to review prior to connection and that single number is automatically dialed.
• Automated Voice Messaging:Blast recorded voice messages, with customized data per call, to your prospects or clients. Often used for event notification, appointment reminders, fundraising, and client self service. Text-to-speech or live recording services are available.
• Blended Voice Messaging: Send Interactive Voice Response (IVR) voice messages that allow the called party to “opt in” to be transferred to an available representative. Often used for political campaigns, fundraising, and client self service. We offer text-to-speech or live recording services for IVR prompts.
• Click to Callback: Your website inquiry forms can include TelStar Hosted code to immediately initiate an outbound call to the inquiring prospect or client.
• Manual: Manual calls can be enabled, or disabled, by employee.

Compliance management is a critical piece of any call center service.  In the United States, federal and state regulations such as dropped call rates, time zones, display numbers, and Do Not Call lists must be managed.  Many other countries will be adding regulations in the future.

TelStar Hosted Services is a global leader in predictive dialing, connecting more that 2 billion calls annually for our clients.  Contact us to learn how competitors in your industry use predictive dialing, automated dialing, and automated voice messaging to enhance their business operations and more effectively contact clients.

We are call center experts, and can advise you on which call center software and services you need.  Focus on your core business — leave the IT to us!

Call us today: 877.483.5782

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