The Advantages of A Hosted Call Center Service

Hosted Call Center Service Versus Premise-Based Call Center

Your Business Objectives…	Premise-Based Call Center	Hosted Call Center
Maintain Focus on Your Core Strategies	Distraction of managing a call center	We host the call center for you!
Minimize Operating Expenses	Rise with aging equipment and technology	Steady, predictable!
Lower Capital Investment	Significant outlay	Minimal!
Acquire, Install, Maintain, Upgrade Equipment	You do it – More investment required	We do it for you!
Immediate Return on Investment Day One	No	Yes!
Scalable Solution for Growth	No	Yes, on demand scalability!
Call Center Software Maintenance Fees	Pay annual fee	No additional fees!
Call Center IT Management Costs	In-house, overhead expense	We do it for you!
Virtual Call Center for Distributed Workforce/Home Agents	Difficult	Seamless!
Telecommunications Costs	Confusing, loaded with fees	Optimized, competitive, transparent, no hidden fees!
Data Management	Difficult	Seamless!
Equipment Obsolescence	3-5 Years	Not your worry!
Inbound or Outbound Call Center	Choose one or the other	True blended calling!
State-of-the-Art Predictive Dialer	Expensive	Easy!
Meet Changing Business Needs	Not easy	Flexible!
Functionality Keeps Pace with Demand	No	Yes!
Technology Obsolescence Risk	High	Low!
You Maintain Control and Visibility	Yes	Yes, you can!
Real-Time Scoreboard of Performance	?	Yes!
Reliable	?	99.9%+ uptime!
Secure	Yes	Yes, SAS70 Type II compliant (updating to SSAE 16), secure data center with redundancy!