Meghan Harris, SVP and CMO, TelStar Hosted Services: “Telstar Hosted Services is very pleased to be offering the Vocalcom product in a hosted environment. This product is very robust both for outbound call handling with true predictive dialing but also for inbound call services. It offers fully integrated scripting, reporting and customer relationship management. But what makes the Vocalcom product truly unique is two things: the customizable user interface, and the full media integration.
By just dragging and dropping separate elements you can create a fully customized agent and supervisor screen which meets the needs of your business. In addition there is a real-time dashboard available so you can manage your call center remotely.
With the full media integration this truly brings the Vocalcom product into the next generation of call center services. The media integration takes not just inbound and outbound calls but also email, fax, chat and video chat and queues these just like a call so that you can be responsive in your existing call center environment to the customer and the customer can choose how they prefer to communicate with you.
We would love to demonstrate this product for you. Please call us at 877-483-5782 or visit us on our website, telstarhosted.com.”