xSELLerator Options
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TelStar offers additional xSELLerator features to
further enhance your call center's effectiveness and make your organization
even more marketable.
Agents can record verified sales, confirmations, or any other call
that is
important to your business. This option saves recordings as mp3 files
and stores them by phone number for retrieval purposes.
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Credit Card Verification:
CCV is a real-time credit card acceptance system that uses integration
into IC Verify to allow agents to electronically authorize a sale
transaction while the customer is on the line. An authorization code
is returned from IC Verify to the agent's computer.
CCV+ is an enhanced version of CCV that includes a interactive voice
response (IVR) credit card verification system, which allows your
customer to authorize credit card charges through the use of their
touch-tone phone. Your agent is online with them to assist in any
way needed but will not have access to the customer's credit card
number. It's a simple way of protecting the customer and your Merchant
Account.
BENEFITS of CCV+: * Increased Sales – your customers feel more secure in giving
their credit card number
* Increased Security – your agent does not have access to the number,
but the system does
* Decreased Liability – protects you and your customer from agent fraud
CCV and the CCV+ can be integrated into xSELLerator and CCV can
be integrated into AutoDial as well.
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Integration:
Along with the additional options for xSELLerator, we have integrated
a few more features that will expand the flexibility and control
in your call center operations.
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Mortgage Integration
The Mortgage Integration feature of xSELLerator integrates with Calyx Point,
IQUE Smart, ALX and Experian to enhance mortgage operations. Once the
contact information has been imported or entered into xSELLerator, it
can be easily
transferred into the database to assist your processor in starting each
client file and eliminating double or triple entry.
Benefits of Mortgage
Integrator:
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Ease of Use – Gather and track information
requirements necessary for generating loans.
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No Double Entry - Easily transfer
contact information from xSELLerator to Calyx Point.
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Real-Time Integration – With
a click of a button, pass all parameters into a new record
in Calyx Point.
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Digital Credit Reports – Credit Reports
pulled and stored digitally within the contact record of xSELLerator.
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Cost Effective – Turns
lead generators into loan originators
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Approval – Quicker pre-approvals
from lenders
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Industry Standard – Calyx Point is the industry
standard for loan origination software, which allows you to
easily work with
other vendors.
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Word Integration
With Microsoft Office at each station along with fax and/or proxy
server, agents and managers can e-mail, fax and print on-demand
from their
desktop. Agents
can automatically merge contact information from the xSELLerator
database into document templates, which increases agent efficiency
and ensures
that consistent
information is sent to various contacts.
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GoldMine Contact Manager
Integration
Similar to Calyx Point Integration, GoldMine Integration automatically
transitions customer data from xSELLerator to GoldMine. There is
no double entry, and real-time
integration into GoldMine allows your sales coordinators or agents
to easily access contact information from xSELLerator.
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Voice Monitoring
Integration
With a Melco unit and a cordless phone, managers can monitor
and barge into agents’ conversations while walking the sales floor. With a Remote Access
Unit you can call into a standard phone line from anywhere in the world and
quickly monitor and/or barge into your agents’ conversations.
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Web Features:
xSELLerator offers Page Push, Email, and Web Callback. All web features
are integrated into xSELLerator, which allows the agent to seamlessly
move between Inbound, Outbound, and Web-Bound calls. One agent can
do any mix of the following, at one station, with one standard interface:
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Receive an inbound phone call
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Receive an outbound phone call
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Receive an e-mail to which they immediately
respond
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Perform a Web Callback that allows them to handle a phone
call to the customer
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Web Callback
Web Callback allows a customer to request an agent to call them
by simply clicking a button on a website and filling out a form with
the requested date and time for the callback. Once the customer has
completed the form, it is automatically scheduled as a pooled callback.
At the customers requested date and time an agent will receive a
screen pop with the customer's information and generate the call.
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Email
Email allows the customer to click on an email option on a website,
then fill out the form with their request. Once the customer has
submitted the email, the system will automatically queue the email
for the next available agent. The agent will get an automatic screen
pop, which allows the agent to respond to the customer's e-mail.
This is true synergy. And with all of these interactions happening
simultaneously, reporting becomes even more important, so we provide
additional reports to track your agent's productivity, responses,
and overall Internet traffic.
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Text-to-Speech Blasting & Outbound, Inbound IVR Text-to-Speech:
This system will generate an outbound call to a customer and play
an
automated message which can prompt the customer to choose from a
list of options. These options may range from connecting to an Agent,
voice mail, or automatically play a Text-To-Speech script. The potential
application and cost savings of this technology is limitless!
Practical Applications:
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Text-to-Speech Blasting & Outbound, Inbound IVR Text-to-Speech
- For the Call Center Industry:
To provide an efficient solution to reminder client/packages, the
Blasting includes Text-to-Speech capabilities that allow a simple
script to be entered along with customer fill-in information stored
in a database. This script will then be read to the customer by the
system. This functionality eliminates the wasted labor used on calling
customers.
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